Policies + FAQ

A $20 deposit is required to secure every appointment and is credited towards your service. If you need to cancel or reschedule, you must let me know at least 48 hours in advance — your deposit carries over and you'll have 60 days to reschedule using the same deposit. Deposits are forfeited for cancellations with less than 48 hours notice, no-shows, or late arrivals that require rescheduling, and a new deposit is required to book again.

Your remaining balance due at your appointment must be paid in cash. The final charge on your card may include applicable platform fees, which are non-refundable.

Clients must be at least 17 years of age to book a lash appointment. Clients under 18 must have a parent or legal guardian review and consent to the service agreement before their appointment.

Please arrive on time. There is a 10-minute grace period only. If you arrive more than 10 minutes late to your appointment, your service will be considered a no-show and your deposit will be forfeited. A new deposit will be required to rebook. I do not shorten or rush appointments to make up for lost time — this protects retention and the quality of your set.

If for any reason you need to reschedule or cancel your appointment, you must give at least 48 hours notice. With 48 hours notice or more, your deposit carries over and you'll have 60 days to reschedule using the same deposit. Providing less than 48 hours notice will forfeit your deposit, and a new deposit will be required to book again. Early notice lets another client take the appointment time. Repeat late cancellations or no-shows may result in being unable to book in the future.

A no-show is any client who does not arrive and does not contact me by the start of their appointment, or who arrives more than 10 minutes late. No call/no-shows forfeit their deposit and will be banned from booking in the future. If you ever need to miss your appointment, please communicate with me ahead of time.

Fills require at least 40% of lash extensions remaining and must be booked within the correct fill window. If too few lashes remain, the appointment will be charged as a new full set or rescheduled at the artist's discretion, and the difference is due at the appointment.

I do not offer foreign fills. If you currently have lashes from another artist, please book a removal at least two days before your lash appointment, as same-day removals are not available.

To keep the appointment calm, focused, and on schedule, please do not bring extra guests, children, or pets. Clients who arrive with guests may be asked to reschedule and may forfeit their deposit.

Avoid steam, oil-based products, heavy rubbing, and mascara on extensions for the life of your set. Brush lashes daily and cleanse with a lash-safe foam cleanser. Poor aftercare significantly reduces retention and is not covered by any complimentary touch-up.

At your appointment, you may choose to grant or decline permission for photos or videos of your lashes to be captured and used for promotional materials, such as social media posts and stories. This is entirely optional, there's no payment or other consideration involved, and your choice does not affect your appointment.